FAQs

Frequently Asked Questions

General Information

We have designated Evenant Mentors that patrol the comments sections of our courses to answer as many questions as possible. We do our best to get back to every question, but may miss a few questions here and there. If in the event a course mentor wasn’t able to answer your questions, you may send in a support ticket to our support line as a secondary option if you have any questions.

Absolutely! We have a whole vault of free content. Just sign up for a free account, and you’ll have full access to all our free content.

The time it will take for our mentors to answer questions will vary depending on the volume of questions on a given day. However, we aim to reply to every comment within 3 business days. If for whatever reason your comment was still left unanswered after 3 business days, feel free to reach out to us at support@evenant.com, and we will have one of our support team members assist you

For students that are interested in going further, we will be offering Platinum Cohorts for many of our courses. Once you are enrolled in a Platinum Cohort, you will receive full lifetime access to the course that you are enrolled in for the Platinum Cohort. We will be announcing more information as soon as the Platinum Cohorts are ready for enrollment.

In addition to our Platinum Cohorts, we also offer 1-on-1 private lessons with our affiliated private instructors for Music as well as Design.

Our course authors can be reached via their personal emails listed on their biographies (see biography page). However, due to their limited availability, course authors may or may not be able to respond to every request or reply. If you have any questions regarding any of their course materials, we have designated Evenant Course Mentors that will be replying to every comment posted on the course module comments section, please post your questions there and we will have our Course Mentors answer them for you there

Refunds & Cancellations

We offer a 21-day satisfaction guaranteed full refund policy for both memberships as well as individual course purchases. We want you to be 100% satisfied with your course or membership. If you aren’t satisfied, simply send us an email to support@evenant.com and we will process a refund for you.

Please note that this refund policy does not apply to live events. 

Billing Information

We accept both credit cards and PayPal for individual course enrollments.

    • If you were previously enrolled under a payment plan towards the purchase of an individual course and have been dropped, we will generate a coupon for you equaling the amount of the payments already made, to be used towards the one-time purchase price of the course. We are not able to resume payment plans for any individual course sales. 

Example: Alex was previously enrolled in a 4-month payment plan for Trailer Music Redefined, and has made 3 successful payments of $99 towards the purchase of the course. Unfortunately, there was an issue with his credit card, and was unable to finish the last payment of $99 for Trailer Music Redefined, and was dropped from the course as a result. Alex will then receive a coupon of $297 (3 * $99) to be used towards the purchase of the current price of the individual enrollment of Trailer Music Redefined.

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