FAQs

Frequently Asked Questions

General Information

I am taking a course, but I need more help. What options do I have?

We have designated Evenant Mentors that patrol the comments sections of our courses to answer as many questions as possible. We do our best to get back to every question, but may miss a few questions here and there. If in the event a course mentor wasn’t able to answer your questions, you may send in a support ticket to our support line as a secondary option if you have any questions.

Do you offer any free content?

Absolutely! We have a whole vault of free content. Just sign up for a free account, and you’ll have full access to all our free content.

How long would it take for an Evenant Course Mentor to answer my question?

The time it will take for our mentors to answer questions will vary depending on the volume of questions on a given day. However, we aim to reply to every comment within 3 business days. If for whatever reason your comment was still left unanswered after 3 business days, feel free to reach out to us at support@evenant.com, and we will have one of our support team members assist you

Where can I get 1-on-1 feedback?

We are currently not offering any 1-on-1 tuition, but stay tuned for announcements for 1-on-1 clases and mentorship programs.

How can I get in touch with the course author?

Our course authors can be reached via their personal emails listed on their biographies (see biography page). However, due to their limited availability, course authors may or may not be able to respond to every request or reply. If you have any questions regarding any of their course materials, we have designated Evenant Course Mentors that will be replying to comments posted in the course group. Please post your questions there.

Refunds & Cancellations

What is your refund policy?

We offer a 21-day satisfaction guaranteed full refund policy for pre-recorded courses. We want you to be 100% satisfied with your course. If you aren’t satisfied, simply send us an email to support@evenant.com and we will process a refund for you.

Please note that this refund policy does not apply to live events or mentorships.

Billing Information

What forms of payment do you accept?

We accept both credit cards and PayPal for individual course enrollments.

I was previously enrolled in a payment plan for a course. Because of a billing issue, my enrollment has been cancelled and I have been dropped from the course. What are my options now?

If you were previously enrolled under a payment plan towards the purchase of an individual course and have been dropped, we will generate a coupon for you equaling the amount of the payments already made, to be used towards the one-time purchase price of the course. We are not able to resume payment plans for any individual course sales.

Example: Alex was previously enrolled in a 4-month payment plan for Trailer Music Redefined, and has made 3 successful payments of $99 towards the purchase of the course. Unfortunately, there was an issue with his credit card, and was unable to finish the last payment of $99 for Trailer Music Redefined, and was dropped from the course as a result. Alex will then receive a coupon of $297 (3 * $99) to be used towards the purchase of the current price of the individual enrollment of Trailer Music Redefined.

Community Guidelines

What are the community guidelines for the Evenant Platform?

Be kind and courteous. We’re all in this together to create a welcoming environment. Let’s treat each other with respect. Healthy debates are natural, but kindness is required.
No hate speech or bullying. Bullying of any kind is absolutely not allowed. Degrading comments including, but not limited to, race, religion, culture, sexual orientation, gender, or identity are not tolerated and can result in the termination of your account at our discretion.
No promotions or spam. Give more than you take in this group. Self-promotion, spam and irrelevant links are not allowed. If you want to share your track, it is only allowed in challenges and proper weekly threads.
No sales or re-sales. Content creators may share helpful videos and resources, as long as they are free. Any kind of promotions that are paid is not allowed. The re-selling or transfer of licenses for sample libraries and software is also prohibited.
Respect everyone’s privacy. Please be mindful of the privacy of the people in this group. You may submit friend requests to other members of the community, but please respect their right to decline any requests for any reason.

What am I allowed to post and not post?

Self promotion is not allowed unless it is under a designated weekly thread moderated by our community moderators. This includes (but not limited to) the soliciting of listens in general or for track feedback, invitations for page likes, etc.
If you are a content creator and want to share helpful tips and guides, you are welcome to. However, the content shared must be made free. Promotions of any paid content is strictly prohibited